GENERAL INFORMATION
These Conditions of Sale are subject to the purchase of products made via internet on site www.caffetorre.com owned by AT & ACME srl, based in Naples (NA), in Corso Europa 1 (hereinafter only Caffetorre.com).
Each purchase transaction will be governed by the provisions of LD. 185/99, LD. 206/05; the information for the conclusion of the contract will be submitted art. 12 of the LD. 70/03 and, as regards the protection of confidentiality, will be submitted to the rules under LD. 196/03.
CONDITIONS OF SALE
The contracts of sale of products on Caffetorre.com are considered concluded at the time of the receipt of the purchase order made by the client to Caffetorre.com and it accepts it. Caffetorre.com promptly send to the customer received a purchase order made by the same.
The customer, by sending electronic of the purchase order, declares to have read and to have accepted these terms and conditions of contract and undertakes to observe and respect in its relations with Caffetorre.com.
The Customer must therefore, before placing the purchase order, to read these terms and conditions and, once the online process, it is also required to print them and save them.
PRIVACY
Caffetorre.com informs that, pursuant to art. 13 of Law 196/2003, the Personal data and fiscal acquired verbally in reference to the commercial relations, provided directly by the parties, or otherwise acquired as part of the company, will be treated in compliance with the above legislation, including confidentiality obligations provided by these. In relation to these rights may be exercised under Article 7 LD. 196/2003.
METHODS OF PURCHASE
You can place an order through the site is Caffetorre.com, prices and conditions contained in the same, both at the headquarters in Naples.
The customer buys the product, whose characteristics are described online in their respective pages, the price specified therein to which are added the costs of delivery specified on the site.
The prices listed on the site Caffetorre.com are expressed in Euro and net of VAT.
Before the purchase order, the customer will see shown the unit cost of each product chosen, the total cost (in case of purchase of multiple products) and the shipping expenses.
After submitting the purchase order, the customer will receive an email from Caffetorre.com with confirmation of receipt of the purchase order, the order number and a summary of the characteristics of the goods purchased, the price, including delivery costs, and the means of payment. The email will also include a reference to the general conditions of contract and information about the existence of the right of withdrawal, the conditions and manner of its exercise Caffetorre.com specified on the site.
PRODUCTS AVAILABILITY AND EXECUTION ORDERS
The electronic trading system adopted on Caffetorre.com site is designed to provide maximum transparency to the customer, indicating real-time availability of products in stock.
However, most users may make orders for the same item at the same time and thus deplete the quantity of products in our warehouse. In this case you care to Caffetorre.com immediately notify the customer by e-mail of any problems of availability of the product, and the customer can freely decide whether or not to cancel the order placed. In case of cancellation the customer will be fully refunded the amount paid.
PAYMENT
The customer can make the due payment by choosing one of the following methods listed.
— Payment by Credit Card, Debit or Prepaid circuit via PayPal
In the event that the customer wishes to pay by credit card, may invoke the procedure for payment with PayPal, suitable to ensure the confidentiality of the data provided by customers. For any further information and Legal Agreements refer the customer to visit paypal.com.
— Payment by bank transfer
Payment by bank transfer can be carried out using the extremes that will be communicated by e-mail from Caffetorre.com. The shipment of goods occurs when the transfer is credited and displayed, so an average of two to five days after the completion of the transfer (the timing will vary depending on the bank’s used).
To speed the process of shipping products paid by direct deposit, you must send proof of payment together with your order number via e-mail to: [email protected]
PRODUCT DELIVERY
Products purchased, together with the relevant invoice, are sent by courier to the address specified by the customer when ordering online.
Caffetorre.com guarantees the delivery of the goods within 15 (fifteen) working days from the date of receipt of the confirmation of the ‘transaction occurred.
In the case of non-delivery to the absence of the recipient, the address indicated by him in the order, the courier will leave a notice and try again a second time; if the recipient proves still absent, the goods will be returned to the sender (Caffetorre.com).
COMPLAINTS AND RETURN (RMA)
Upon receipt of the goods, the customer must immediately check their status and compliance.
Any complaints relating to the conformity of products, including in relation to the quantity and / or appearance, must be made in writing using the form RMA which can be obtained by e-mail to: [email protected]
The goods must be returned to the condition it was sent free of defects and complete the original packaging and all the accessories included in the package purchase. The Reso must be sent to our warehouse accompanied by the purchase invoice and its RMA number approved in advance by the staff of Caffetorre.com. The goods aback that number will not be accepted.
RIGHT OF WITHDRAWAL
Under Article. 5 DL 185/1999, if the customer is a consumer (ie a person who buys goods for purposes not related to his professional activity, or does the purchase by indicating in the order form a reference to VAT), has right to terminate the purchase contract, without assigning any reason and without penalty.
To exercise this right, the customer must make a request online through our RMA form which can be obtained by e-mail to: [email protected]
The right of withdrawal is subject to the following conditions:
The law applies to product purchased in its entirety; it can be exercised only on the withdrawal of the product purchased (eg. one of the components of a kti); the law does not apply to products once opened; The products must be returned intact and in original packaging, complete in all its parts (including packaging and ancillary equipment).
The original packaging must be inserted into a second box, showing the RMA (return authorization code); should be avoided in all cases the attachment of labels or tape directly on the original product packaging.
By law, the shipping fees for the return of the asset are charged to the customer; the shipment until the certificate of receipt in our warehouse is under the responsibility of the customer; if the goods are damaged during transport, Caffetorre.com will inform the client (within 5 working days of receiving the goods in its warehouse), to enable him to file a timely complaint against the carrier and obtain a refund of the value good (if insured); in this case, the product will be made available to the customer for its return, while canceling the request for withdrawal.
Upon his arrival at the warehouse, the product will be examined to assess any damages not caused by transport. If the package and / or the original packaging are damaged, Caffetorre.com will subtract a refund to be determined at a flat rate.
Without prejudice to any repair costs for damage to the original, Caffetorre.com will refund the customer the amount already paid as quickly as possible and within 30 days of the request for withdrawal, by transfer of the amount charged credit card or by bank transfer. In the latter case, the Buyer shall promptly provide to the bank on which the reimbursement.
The right of withdrawal is lost for lack of the essential integrity of the property (the packaging and / or its contents), in cases where Caffetorre.com finds:
— The lack of external and / or internal packaging;
— The absence of product components;
— Damage to the product for reasons other than transportation.
In case of forfeiture of the right of withdrawal, Caffetorre.com will return to sender the property purchased by charging the same shipping costs.
